Human-in-the-loop escalations from all agents requiring review and approval
All time
Awaiting action
Being handled
Needs immediate attention
| ID | Type | Title | Agent | Priority | Status | Created | Actions |
|---|---|---|---|---|---|---|---|
| ESC-001 | Return Request | Customer Requesting Human Support | Return Assistant | High | Pending | 1/8/2025 2:30:00 PM | |
| ESC-002 | Eligibility Issue | Product Eligibility Unclear | Return Assistant | Medium | Pending | 1/8/2025 1:15:00 PM | |
| ESC-003 | Transit Delay | Transit Delay - Package Lost | Reverse Logistics Agent | Urgent | In Progress | 1/8/2025 11:45:00 AM | |
| ESC-004 | Pricing Approval | Pricing Adjustment Request | Recommerce Agent | Medium | Pending | 1/8/2025 10:20:00 AM | |
| ESC-005 | Warehouse Delay | Warehouse Processing Delay | Reverse Logistics Agent | High | Pending | 1/8/2025 9:10:00 AM | |
| ESC-006 | Listing Approval | Multi-Channel Listing Approval | Recommerce Agent | Low | Pending | 1/8/2025 8:30:00 AM | |
| ESC-007 | Return Request | Customer Dispute Resolution | Return Assistant | Medium | Resolved | 1/7/2025 4:45:00 PM | |
| ESC-008 | Eligibility Issue | Special Circumstance Return | Return Assistant | High | In Progress | 1/7/2025 3:20:00 PM | |
| ESC-009 | Transit Delay | Carrier Communication Issue | Reverse Logistics Agent | Medium | Resolved | 1/7/2025 1:10:00 PM | |
| ESC-010 | Pricing Approval | Below-Threshold Pricing Request | Recommerce Agent | Medium | Rejected | 1/7/2025 11:30:00 AM |