Real-time metrics overview of your returns operation
vs. 21.3% last month
vs. 68.3% last month
vs. $131,245 last month
vs. $80,875 last month
vs. 1.3 days last month
vs. traditional supply chain
vs. 10.8 tons last month
vs. 7.2 tons last month
Metrics for cross-selling, upselling, and return resolution
+12% from last month
63% of potential refund value
of all return requests
conversion on recommendations
55% of total retention
36% of total retention
9% of total retention
Autonomous operations, hyperlocalization, and carrier performance metrics
Autonomous actions taken
vs. traditional logistics
Total cost reduction
No human intervention
Returns graded and kept by distance
Consolidated vs individual shipments
Time from return initiation to ready for warehouse receipt
Agent autonomy rate and escalation reasons
Top 4 carriers by units handled and performance metrics
| Carrier | Units Handled | On-Time % | Avg Cost | Reliability Score |
|---|---|---|---|---|
| UPS Ground | 1,850 | 94.5% | $12.30 | 96/100 |
| FedEx Home | 1,420 | 91.2% | $13.80 | 93/100 |
| USPS Priority | 980 | 88.7% | $9.50 | 89/100 |
| DHL Express | 645 | 96.8% | $18.20 | 98/100 |
| Product | Category | Return Rate | Primary Reason |
|---|---|---|---|
| Premium Denim Jeans | Apparel | 12.5% | Size Issues |
| Wireless Headphones | Electronics | 9.8% | Defective |
| Running Shoes | Footwear | 8.7% | Size Issues |
| Smart Watch | Electronics | 7.9% | Not as Described |
| Leather Handbag | Accessories | 7.2% | Changed Mind |